Terms of Service

Last updated: 14 July 2026

Overview

Welcome to Kiama Boutique! The terms "we", "us" and "our" refer to Kiama Boutique. Kiama Boutique operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience (the "Services"). Kiama Boutique is powered by Shopify, which enables us to provide the Services to you.

The terms below, together with any policies referenced in them (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services. Please read them carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy . If you do not agree, you should not use or access our Services.

Section 1 — Access and Account

By agreeing to these Terms, you confirm that you are at least the age of majority in your state or territory of residence, and that you consent to any minor dependents using the Services on devices you own or manage.

To use the Services, you may be asked to provide information such as your email address and billing, payment, and shipping details. You represent that all information you provide is correct, current, and complete, and that you have the rights necessary to provide it. You are responsible for keeping your account credentials secure and for all activity on your account. You may not transfer, sell, or assign your account to anyone else.

Section 2 — Our Products

We make every effort to represent our products accurately. However, colours and appearance may differ from how they look on your screen, depending on your device and its settings. We do not warrant that the appearance or quality of products will match how they appear online. Product descriptions may change at any time without notice, and we may discontinue any product or limit quantities offered to any person, region, or jurisdiction at our discretion.

Section 3 — Orders

When you place an order, you are making an offer to purchase. Kiama Boutique may accept or decline any order at its discretion. Your order is not accepted until we confirm acceptance, and we must receive and process your payment first. Please review your order carefully before submitting, as we may be unable to accommodate cancellations once an order is accepted. If we do not accept, change, or cancel an order, we will try to notify you using the contact details you provided.

Returns and exchanges are handled solely in accordance with our Return & Refund Policy . You confirm that your purchases are for your own personal or household use and not for commercial resale or export.

Section 4 — Prices and Billing

Prices, discounts, and promotions may change without notice. The price charged will be the price in effect when the order is placed, as shown in your order confirmation email. Unless stated otherwise, posted prices do not include taxes, shipping, handling, customs, or import charges. Promotions may be governed by their own terms, which will prevail if they conflict with these Terms.

You agree to provide current, complete, and accurate purchase, payment, and account information, and to keep it updated so we can complete your transactions and contact you as needed. You represent that the payment details you provide are true and that you are authorised to use the payment method for the purchase.

Section 5 — Shipping and Delivery

All delivery times are estimates only and are not guaranteed. To the extent permitted by law, we are not liable for delays caused by shipping carriers, customs processing, or events outside our control.

If tracking shows your order as delivered to the address you provided but you haven't received it, please contact us within 7 days so we can open an inquiry with the carrier. We are not responsible for orders that are lost or stolen after being marked as delivered to the address you supplied, or for delivery failures caused by an incorrect or incomplete address entered at checkout.

Nothing in this section limits your rights under the Australian Consumer Law.

Section 6 — Intellectual Property

Our Services — including all trademarks, brands, text, displays, images, graphics, reviews, video, and audio, and their design, selection, and arrangement — are owned by Kiama Boutique, its affiliates, or licensors, and are protected by Australian and other applicable copyright and intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, publicly display, republish, download, store, or transmit any material from the Services without our prior written consent. Kiama Boutique's names, logos, and designs are our trademarks and may not be used without our written permission. Shopify's name and logo are trademarks of Shopify. All other trademarks belong to their respective owners. All rights not expressly granted are reserved.

Section 7 — Optional Tools

You may be given access to third-party tools that we neither monitor nor control. We provide them "as is" and "as available" without warranties of any kind, and we have no liability arising from your use of them. Use of any optional tools is at your own risk, and you should review the relevant third party's terms. New features added in future are also subject to these Terms.

Section 8 — Third-Party Links

The Services may contain materials and links to third-party websites. We are not responsible for examining or evaluating their content or accuracy, and accessing them is at your own risk. We are not liable for any harm related to your use of third-party sites or your purchases from them. Please review their policies before transacting; questions about third-party products should be directed to that third party.

Section 9 — Relationship with Shopify

Kiama Boutique is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Kiama Boutique. By using the Services, you acknowledge that Shopify is not responsible for any aspect of the sales between you and Kiama Boutique, including any injury, damage, or loss resulting from purchased products and services. You expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Kiama Boutique.

Section 10 — Privacy Policy

All personal information we collect through the Services is subject to our Privacy Policy , and certain personal information may be subject to Shopify's Privacy Policy. By using the Services, you acknowledge that you have read these policies. Because the Services are hosted by Shopify, information you submit may be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside.

Section 11 — Feedback

If you submit any ideas, suggestions, feedback, reviews, or other content ("Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute, and display it in any medium for any purpose, including commercial use. You represent that you own or have the rights to your Feedback, that you have disclosed any compensation received in connection with it, and that it complies with these Terms. We are under no obligation to keep Feedback confidential, pay for it, or respond to it, and we may remove Feedback we consider unlawful or objectionable. You are solely responsible for your Feedback and its accuracy.

Section 12 — Errors, Inaccuracies and Omissions

Occasionally information in the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability. We reserve the right to correct any such errors and to change or update information or cancel orders if any information is inaccurate, at any time without prior notice (including after you have submitted your order).

Section 13 — Prohibited Uses

You may use the Services for lawful purposes only. You may not use the Services: for any unlawful or malicious purpose; to violate any applicable Australian or other laws or regulations; to infringe our or others' intellectual property rights; to harass, abuse, or harm any person; to transmit false or misleading information; to send spam or similar unsolicited material; to impersonate any person or entity; or to otherwise restrict anyone's use of the Services or expose us, Shopify, or other users to liability.

You also agree not to: upload viruses or malicious code; reproduce, duplicate, copy, sell, or exploit any part of the Services; collect or track others' personal information; spam, phish, spider, crawl, or scrape; or interfere with or circumvent the security features of the Services. We may suspend, disable, or terminate your account at any time, without notice, if we determine you have violated these Terms.

Section 14 — Termination

We may terminate this agreement or your access to the Services at our discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination. Sections that by their nature should survive termination — including Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Governing Law, and Privacy Policy — will continue to apply.

Section 15 — Australian Consumer Law and Disclaimer of Warranties

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy you have under the Australian Consumer Law (ACL) or any other law that cannot lawfully be excluded. Our goods come with guarantees that cannot be excluded under the ACL.

Subject to the above and to the extent permitted by law, the Services and all products offered through the Services are provided "as is" and "as available", without any representations, warranties, or conditions of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement. We do not guarantee that your use of the Services will be uninterrupted, timely, secure, or error-free.

Where the ACL applies and permits us to limit our liability for a failure to comply with a consumer guarantee (other than for goods or services of a kind ordinarily acquired for personal, domestic, or household use and consumption), our liability is limited, at our option, to replacing or repairing the goods, resupplying the services, or paying the cost of doing so.

Section 16 — Limitation of Liability

To the fullest extent permitted by law, and subject to Section 15, in no event will Kiama Boutique, our partners, directors, officers, employees, affiliates, agents, contractors, service providers, or licensors — or those of Shopify and its affiliates — be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind (including lost profits, lost revenue, lost data, or replacement costs), whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of the Services or any products obtained through them. Nothing in this section limits any rights you have under the Australian Consumer Law.

Section 17 — Indemnification

You agree to indemnify, defend, and hold harmless Kiama Boutique, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, or claims, including reasonable legal fees, arising out of (1) your breach of these Terms or the documents they incorporate, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services. We may control the defence of any such claim at your expense and will not settle any claim imposing non-monetary obligations on you without your consent (not to be unreasonably withheld).

Section 18 — Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be enforceable to the fullest extent permitted by law, and the unenforceable portion will be severed without affecting the validity of the remaining provisions.

Section 19 — Waiver; Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms is not a waiver of that right or provision. These Terms and any policies posted by us constitute the entire agreement between you and us regarding the Services, superseding any prior agreements. Any ambiguities in interpretation will not be construed against the drafting party.

Section 20 — Assignment

You may not delegate, transfer, or assign these Terms or your rights and obligations without our prior written consent, and any attempt to do so is void. We may transfer, assign, or delegate these Terms and our rights and obligations without your consent or notice.

Section 21 — Governing Law

These Terms, and any separate agreements under which we provide you Services, are governed by and construed in accordance with the laws of Victoria, Australia, and you and Kiama Boutique submit to the non-exclusive jurisdiction of the courts of New South Wales. Nothing in this section removes the benefit of any mandatory consumer protection laws that apply in your country or place of residence.

Section 22 — Headings

The headings in this agreement are for convenience only and do not limit or affect these Terms.

Section 23 — Changes to Terms of Service

You can review the most current version of these Terms at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically. We will notify you of any material changes in accordance with applicable law, and continued use of the Services after changes are posted constitutes acceptance of those changes.

Contact

Store: Kiama Boutique
Company name: Verax Commerce LLC
Company no.: 2026-001953663

Warehouse Address: 91 Westgate Dr, Altona North VIC 3025, Australia
Company address: 205 N Michigan Ave, Suite 810, Chicago, IL 60601, United States

Email: support@kiamaboutique.com
Phone number: +61 8 6800 2359

We aim to respond to your inquiries within 24 hours.

Customer Service Hours
Monday to Friday: 9am - 5pm (AEST, GMT +10)
Saturday and Sunday: Closed