Payment Policy

Secure payments

Kiama Boutique uses Secure Sockets Layer (SSL) technology to give you the safest, most secure checkout possible. SSL encrypts sensitive information, such as your card details, while it travels over the internet, so your personal information stays private and protected. Every checkout form on our website is secured with SSL. You can confirm this by looking for the padlock icon in your browser and the "https://" prefix in the website address.

Accepted payment methods

We accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay
  • Shop Pay

All prices and charges are shown in Australian Dollars (AUD). For delivery details, please see our Shipping Policy.

PCI DSS compliant

Payments on our store are processed in line with the Payment Card Industry Data Security Standard (PCI DSS), the security standard for organisations that handle cardholder data. Card payments are handled by Shopify's PCI-compliant payment processing, which is designed to keep your card information secure and reduce the risk of fraud.

Your payment information

Your full card number is never accessible to us. When your purchase is complete, we can only see your billing information, shipping information, order details, and the last four digits of your card. Your card details are handled securely by our payment processor and are not stored by us.

Failed or rejected payments

To protect you and our store, we use the security and fraud-detection tools provided by Shopify. These may include automatic checks, manual verification, or additional confirmation steps. If a payment fails or is rejected, please check your payment details and try again, or contact your bank or card provider. Orders flagged as high-risk may be placed on hold or cancelled, and we may contact you to verify the order before it is processed.

Your privacy

We do not sell your personal information. We only share information with trusted service providers where necessary to process payments, fulfil orders, or provide our services, as described in our Privacy Policy.

Changes to this policy

We may update this Payment Policy from time to time to improve our service or to meet security and regulatory requirements. The current version is always shown on this page.

Contact

Store: Kiama Boutique
Company name: Verax Commerce LLC
Company no.: 2026-001953663

Warehouse Address: 91 Westgate Dr, Altona North VIC 3025, Australia
Company address: 205 N Michigan Ave, Suite 810, Chicago, IL 60601, United States

Email: support@kiamaboutique.com
Phone number: +61 8 6800 2359

We aim to respond to your inquiries within 24 hours.

Customer Service Hours
Monday to Friday: 9am - 5pm (AEST, GMT +10)
Saturday and Sunday: Closed