Privacy Policy

Last updated: 14 July 2026

Kiama Boutique operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience (the "Services"). Kiama Boutique is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. We handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls in relation to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described here.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies or can reasonably be linked to you. It does not include information collected anonymously or de-identified so it can no longer be reasonably linked to you. Depending on how you interact with the Services and as permitted or required by law, we may collect or process:

  • Contact details — your name, address, billing and shipping address, phone number, and email address.
  • Financial information — card and payment account numbers, payment card and account details, transaction details, form of payment, and payment confirmation.
  • Account information — your username, password, security questions, preferences, and settings.
  • Transaction information — items you view, add to your cart or wishlist, and products you purchase, return, exchange, or cancel, along with your order history.
  • Communications with us — the information you include when you contact us, for example in a customer support enquiry.
  • Device information — details about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information — how and when you interact with and navigate the Services.

How We Collect Personal Information

We may collect personal information:

  • Directly from you — when you create an account, use the Services, communicate with us, or otherwise provide it to us.
  • Automatically through the Services — from your device when you use our website, including through cookies and similar technologies.
  • From our service providers — when we engage them to provide technology or process personal information on our behalf.
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us, we may use your personal information to:

  • Provide and improve the Services — perform our contract with you, process payments, fulfil and ship your orders, manage your account, handle returns and exchanges, remember your preferences, enable reviews, and personalise your shopping experience.
  • Marketing and advertising — send you promotional communications by email or other channels, and show you relevant online advertising, based in part on your activity with the Services. You can opt out of marketing at any time.
  • Security and fraud prevention — authenticate your account, provide a secure payment and shopping experience, and detect, investigate, or act on possible fraudulent, illegal, or unsafe activity. You are responsible for keeping your account credentials safe.
  • Communicate with you — provide customer support and maintain our relationship with you.
  • Legal reasons — comply with applicable law, respond to valid legal process, and enforce our terms and policies.

How We Disclose Personal Information

In certain circumstances we may disclose your personal information to third parties for legitimate purposes, including:

  • With Shopify, vendors, and other third parties who perform services on our behalf (such as IT, payment processing, analytics, customer support, cloud storage, fulfilment, and shipping).
  • With business and marketing partners to provide marketing and advertising, in accordance with their own privacy notices. You may have the right to opt out of targeted advertising based on your online activity.
  • When you direct or consent to disclosure, such as to ship your order or through social media or login integrations.
  • With our affiliates or within our corporate group.
  • In connection with a business transaction (such as a merger or insolvency), to comply with legal obligations, enforce our terms, or protect our rights and those of our users.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit may be transmitted to and shared with Shopify and third parties that may be located in countries other than where you live. Shopify may also use certain enhanced features that incorporate data from your interactions with our store, other merchants, and Shopify. In those cases Shopify is responsible for processing your personal information, including responding to requests to exercise your rights. To learn more, see the Shopify Consumer Privacy Policy at https://privacy.shopify.com/en.

Cookies and Tracking Technologies

We and our partners use cookies, pixels, and similar technologies to operate the Services, remember your preferences, analyse how our store is used, and deliver relevant advertising. These include:

  • Essential and functional cookies — including Shopify's, which keep the store working, remember the items in your cart, and secure the checkout.
  • Analytics cookies — such as Google Analytics, which help us understand how visitors use the Services.
  • Advertising cookies — such as Google (Google Ads), which help us measure our advertising and show you relevant ads based on your activity on the Services and other sites.

You can manage or disable cookies through your browser settings and, where available, through the cookie banner on our website. Please note that blocking some cookies may affect how the Services work.

Third-Party Websites and Links

The Services may link to websites or platforms operated by third parties. If you follow those links, you should review their privacy and security policies. We are not responsible for, and do not guarantee, the privacy or security of those sites or the accuracy of information found on them. Our inclusion of a link does not imply endorsement.

Children's Data

The Services are not intended for children. We do not knowingly collect personal information from anyone under 18 years of age. If you are a parent or guardian and believe your child has provided us with personal information, please contact us using the details below and we will delete it.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and information sent to us may not be secure while in transit — please do not use unsecure channels to share sensitive information. How long we keep your personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce our policies. When we no longer need it, we take reasonable steps to destroy or de-identify it.

Your Rights and Choices

Under the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you (APP 12).
  • Correction of personal information that is inaccurate, out of date, or incomplete (APP 13).
  • Opt out of direct marketing at any time, using the unsubscribe link in our emails or by contacting us. If you opt out, we may still send non-promotional messages about your account or orders.

To exercise these rights, contact us using the details below. We may need to verify your identity before acting on your request, and we will respond within a reasonable time as required by law. We will not discriminate against you for exercising your rights. If you live outside Australia, additional rights may apply under your local law.

Complaints

If you have a complaint about how we handle your personal information, please contact us using the details below so we can try to resolve it. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

International Transfers

We may transfer, store, and process your personal information outside Australia, including through Shopify and our fulfilment and service providers. Where we disclose personal information overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles (APP 8).

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the updated policy on this page and revise the "Last updated" date above.

Contact

Store: Kiama Boutique
Company name: Verax Commerce LLC
Company no.: 2026-001953663

Warehouse Address: 91 Westgate Dr, Altona North VIC 3025, Australia
Company address: 205 N Michigan Ave, Suite 810, Chicago, IL 60601, United States

Email: support@kiamaboutique.com
Phone number: +61 8 6800 2359

We aim to respond to your inquiries within 24 hours.

Customer Service Hours
Monday to Friday: 9am - 5pm (AEST, GMT +10)
Saturday and Sunday: Closed