Shipping Policy
At Kiama Boutique we ship across Australia and want every order to arrive smoothly. Here's everything you need to know about how and when your order reaches you.
Where we ship
We currently deliver only within Australia. We do not ship to any other country at this time. Delivery times can vary slightly depending on your location, with remote and regional areas sometimes taking a little longer.
Order processing
Orders are usually processed within 1–3 business days (Monday–Friday), excluding weekends and public holidays. Orders placed before 4:00 PM AEST are processed the same business day where possible. During busy periods or sales, processing may take a little longer. We'll let you know if anything is delayed.
Shipping rates
Free shipping on every order, no minimum spend.
Estimated delivery times
- Processing: 1–3 business days (Mon–Fri)
- Transit: 4–9 business days (Mon–Fri)
- Total delivery: 5–12 business days
- Order cutoff: 4:00 PM
- Time zone: AEST (GMT +10)
Delivery times are estimates and may be affected by carrier delays or severe weather.
Order tracking
After you place your order, you'll receive an email confirmation with your order summary. Once your parcel is dispatched, we'll send tracking details so you can follow it all the way to your door.
Delivery delays
Our standard delivery window is 5–12 business days. If your order hasn't arrived within that time, please allow an extra 3 business days before contacting us. Delays are more common during peak periods, public holidays, and severe weather.
Failed deliveries or returned parcels
If a delivery fails because of an incorrect or incomplete address, or a parcel is returned to us undelivered, we'll get in touch to arrange redelivery. Additional shipping costs may apply in these cases.
Lost or damaged parcels
If your parcel arrives damaged or goes missing in transit, email support@kiamaboutique.com straight away (with photos in the case of damage). We'll work with the carrier to investigate and put it right as quickly as we can.
Orders marked as delivered
If tracking shows your order as delivered to the address you provided but you haven't received it, contact us within 7 days so we can open an inquiry with the carrier. We are not responsible for orders that are lost or stolen after being marked as delivered to the address you supplied, or for delivery failures caused by an incorrect or incomplete address entered at checkout. Nothing in this section limits your rights under the Australian Consumer Law.
Order cancellations
Orders can only be cancelled before they enter processing. Once processing has begun, our standard return procedure applies.
Updates to this policy
We may update this shipping policy from time to time to improve our service or to meet marketplace requirements. The current version is always shown on this page. (Last updated: 14 July 2026)
Contact
Store: Kiama Boutique
Company name: Verax Commerce LLC
Company no.: 2026-001953663
Warehouse Address: 91 Westgate Dr, Altona North VIC 3025, Australia
Company address: 205 N Michigan Ave, Suite 810, Chicago, IL 60601, United States
Email: support@kiamaboutique.com
Phone number: +61 8 6800 2359
We aim to respond to your inquiries within 24 hours.
Customer Service Hours
Monday to Friday: 9am - 5pm (AEST, GMT +10)
Saturday and Sunday: Closed