FAQ – Kiama Boutique

Frequently Asked Questions

Ordering with Kiama Boutique

Are my payment details secure?

Yes. Payments are processed securely through trusted payment providers. Your payment details are encrypted during checkout and are not stored by Kiama Boutique.

You can find more information in the Payment Policy

What payment methods do you accept?

You can pay using Visa, Mastercard, American Express, Apple Pay, Google Pay and Shop Pay. All prices are shown in Australian Dollars (AUD).

More information about payments can be found in the Payment Policy

What if I’m unsure about my size?

You’ll find a Size Guide on each product page to help you choose the right fit.

If you’re still unsure, feel free to email us at support@kiamaboutique.com . We're happy to help you choose before you order.

What if something doesn’t fit?

If the fit isn’t quite right, you can request a return within 30 days of delivery, provided the item meets the return conditions.

You can find the full conditions and return process in the Return & Refund Policy

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible at support@kiamaboutique.com

Orders can only be changed or cancelled before they enter processing. Once processing has started, the standard return process applies.

Shipping & Delivery

Where do you ship?

Kiama Boutique currently delivers only within Australia. Delivery is available nationwide, including regional areas, although some remote locations may take a little longer.

Full details are on our Shipping Policy page.

How much does shipping cost?

Shipping is free on every order across Australia, with no minimum spend.

There are no standard shipping charges added at checkout.

How long will my order take?

Orders are usually processed within 1 to 3 business days, followed by an estimated 4 to 9 business days in transit.

That means most orders are expected to arrive within 5 to 12 business days in total.

Full delivery information is available in the Shipping Policy

Is there an order cut-off time?

Yes. The order cutoff is 4:00 PM (Melbourne Time). Orders placed before this time are processed the same business day where possible.

How do I track my order?

Once your order has been dispatched, you’ll receive an email with your tracking information so you can follow it to your door. You can also use the Track Your Order page.

My tracking says delivered but I haven't received it. What now?

If your tracking shows your parcel as delivered but you can’t find it, please check around your property and with anyone else at the delivery address first.

If it’s still missing, email us at support@kiamaboutique.com within 7 days and we'll help you with the next steps.

My item arrived damaged, faulty or incorrect. What should I do?

Please check your order as soon as it arrives. If an item is damaged, faulty, or you received the wrong product, email support@kiamaboutique.com straight away with photos so we can assess it. We’ll assess the issue and help arrange an appropriate solution.

This is covered in our Return & Refund Policy

Returns & Refunds

What is your return policy?

You can request a return within 30 days of delivery. Returned items must meet the conditions set out in the Return & Refund Policy, including being unused, with tags attached and in their original packaging.

You can find all return conditions in the Return & Refund Policy

How do I start a return?

To request a return, email us at support@kiamaboutique.com with your order number and the reason you’d like to return your item.

We’ll reply with the return instructions and the address you’ll need to send it to.

For the complete process, see the Return & Refund Policy

When will I receive my refund?

Once your return has been received and inspected, any approved refund will be issued to your original payment method within 7 business days.

Your bank or payment provider may then take additional time to show the refund in your account.

About Kiama Boutique

Where does the name Kiama Boutique come from?

Kiama Boutique was inspired by Kiama on the New South Wales coast, a place my family and I would visit every year.

I still associate it with long coastal walks, slow mornings and those relaxed days where there never seemed to be anywhere else we needed to be. That feeling eventually became the inspiration behind Kiama Boutique.

There’s more about the story behind the name on the About Us page.

Who runs Kiama Boutique?

Kiama Boutique is a brand owned and operated by Verax Commerce LLC, a U.S.-registered company serving customers across Australia.

I personally choose the styles for Kiama Boutique and want the store to feel more personal than the typical online shopping experience.

You can read the full story on our About us page.

Are you an Australian company?

Kiama Boutique serves customers across Australia, but the business is operated by Verax Commerce LLC, a U.S.-registered company. The Kiama name reflects the place that inspired the brand, not where the company is registered.